Returns

Returns Policy

At Jokegifts.com, we strive to ensure that every customer is satisfied with their purchase. If you're not completely happy with your order, we're here to help. Please read our returns policy below for guidance on returning items:

1. Eligibility for Returns:

  • We accept returns for most items within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Initiation of Return:

  • To initiate a return, please contact our customer service team at contact@jokegifts.com within 30 days of receiving your order.
  • Please provide your order number and a brief description of the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping method for returns to ensure safe and timely delivery.

4. Refund Process:

  • Once we receive your returned item and verify its eligibility, we will process your refund.
  • Refunds will be issued to the original method of payment within 7 days of receiving the returned item.
  • Please note that shipping charges are non-refundable, unless the return is due to an error on our part or a defective item.

5. Exchanges:

  • We do not offer exchanges

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at trade@jokegifts.com with photos of the damage or defect.
  • We will work with you to arrange for a replacement or refund at no additional cost.

7. Exceptions:

  • Some items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description or contact us for clarification before initiating a return.

8. Contact Us:

  • If you have any questions or concerns about our returns policy, please don't hesitate to reach out to our customer service team at trade@jokegifts.com. We're here to assist you every step of the way.

By shopping with Jokegifts.com, you can shop confidently knowing that your satisfaction is our top priority. Thank you for choosing us for your joke gift needs!